We are committed to ensuring your satisfaction. If you’re unhappy with your purchase for any reason, here’s what to do.
- Contact our customer service center by calling us at +1 (647) 952-8531
or email us images of defective product at hello@heritagehues.us - Due to the differences in color monitors/screens and lighting used during photoshoots, the exact color or texture of the final item may slightly vary from what is seen on screen, therefore products cannot be exchanged for this reason. We will only exchange any product(s), if the product(s) received has any kind of manufacturing defect.
- Items purchased from sales and promotions are not eligible for exchange or claim.
- No cash refunds, only online store coupons available for out of stock items.
- No exchange for accessories.
- Once sale starts the final price at the sale will be the final price for exchange.
Exchange By Courier
- Call our customer service representative at +1 (647) 952-8531
so we can arrange a pickup for your product. - Exchange is not possible without the original receipt.
- Carefully repack the merchandise making sure all tags are intact, the product is unused, and the receipt is included.
- Hand over the product to the courier agent sent by the Brand.
Note:
- Exchange within 15 days of the purchase.
- No Exchange for accessories.
- Item purchased from sales and promotions are not eligible for exchange/return.
- The exchange price of a product will be equal to the price at the time of exchange.
- Only applicable if product sent by Brand is damaged/not as per order.
